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Cooling-off period for electronic transactions
If you’re a consumer under the Electronic Communications and Transactions (ECT) Act, Section 44 of the Act may allow you to cancel certain electronic transactions within seven days without any penalty or reason required.
This cooling-off period applies to natural persons who are end-users of products purchased through our website, and only for electronic transactions.
If you qualify and decide to return a product for any reason within seven days of delivery, we’ll gladly offer you a different item, voucher, or a full refund of the purchase price. However, please note that this policy doesn’t cover goods that were custom-made or altered to your specifications. To qualify for a refund, the product must be returned to us in its original, unused, and unopened condition and packaging.
Once we receive the returned product, our Manager will inspect it to ensure it meets our return policy standards, and process the refund within 30 days of cancellation
In order to qualify for returns, please ensure that:
Types of Returns
Incorrect item ordered: If you realize that you have ordered the wrong item, please let us know within 7 days of delivery so that we can arrange an exchange for you.
Incorrect items delivered: If you receive an item that is not what you ordered, please notify us as soon as possible or within 7 days of purchase. We will offer you the option to get a refund, exchange the item, or have the correct item sent to you.
Received damaged item(s): If you receive damaged goods, please notify us immediately or within the first 7 days of purchase. We will inspect the goods and offer you a refund, exchange, or send a new item free of charge.
Defective goods: If you encounter any defects with the product, please notify our Customer Care team right away. We will investigate the issue and consult with our supplier, then inform you of the outcome.
Warranty
We offer two types of warranty for our products. For those without a subscription, there is a one-month warranty, while for those with a subscription, there is a one-year warranty. In addition, we provide a statutory warranty in accordance with the Consumer Protection Act of 2008 (CPA) which covers all new products against any defects. Please note that our products are also subject to the manufacturer’s warranties and terms and conditions.
If any of our products become defective during the statutory warranty period, you may return them to us for repair, replacement, or a refund. Defective products are those that had a defect or were unsafe when we supplied them. You must provide proof that the products are defective. Once we have received your request for a return, we will provide you with the necessary return details.
If you are a consumer under the CPA, you may choose to have the defective goods repaired or replaced, or you may request a refund. For other customers, we will determine the appropriate compensation.
Our customer service department contact details : contact@omysia.co.za
CloseWe are committed to safeguarding your personal information and taking all reasonable measures to protect it. For the purposes of this clause, “personal information” is defined as set out in the Promotion of Access to Information Act 2 of 2000 (PAIA).
Our Privacy Policy outlines how we collect and handle the information we receive from you. By using this website, you indicate your acceptance of the Privacy Policy.
SECTION 1 – What do we do with your information?
Collection of personal data In order to process purchases, we collect personal information such as your name, address, email address, telephone number, and credit card details.
Collection of anonymous data When you browse our website, we may automatically collect your computer’s internet protocol (IP) address, which helps us to learn about your browser and operating system. We may use this information in the following ways:
We value your privacy and will not sell, trade or disclose your personal information to third parties unless required by law.
SECTION 2 – Consent
By using the Omysia website, you are giving your consent to our Terms and Conditions, as well as our Privacy Policy contained herein.
SECTION 3 – Disclosure
Omysia takes your personal information seriously and will only disclose it under certain circumstances. We may disclose your personal information if required by law or if you violate our Terms of Service. However, we will not disclose any information regarding a user or sell, trade, or otherwise transfer your personally identified information to any third parties unless we obtain your prior written approval.
We only share your personal information with third-party service providers who assist us with our website, conduct our business, and service you. These parties agree in writing to keep your information confidential. We may also share your personal information with other divisions or companies within our group of companies to provide joint content and services, detect and prevent potentially illegal acts and violations of our policies, and guide decisions about our products, services, and communications.
We may also disclose aggregate statistics about personal information to advertisers or business partners. Additionally, we may retain your personal information in physical or electronic records at our discretion.
SECTION 4 – Retention
We will only retain your personal information for as long as necessary to fulfill the purposes explicitly set out in this policy. During the retention period, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
SECTION 5 – Data Storage
Our platform is hosted by HOSTINGER INTERNATIONAL LTD, 61 Lordou Vironos Street, 6023 Larnaca, Chypre. We take all reasonable steps to protect your personal information, and your data is stored through data storage, databases, and the general application.
Payment
Customer details are separate from card details. Customer details will be stored by Omysia separately from card details which are entered by the client on Payoneer secure site.
For more detail on Payoneer Checkout refer to Payoneer.com For more insight, you may also want to read Payoneer’s Privacy Statement (https://www.payoneer.com/legal/privacy-policy/).
SECTION 6 – Third-Party Services
We only allow our third-party service providers to collect, use, and disclose your information as necessary to perform the services they provide to us. However, some of these service providers, such as payment gateways and transaction processors, have their own privacy policies regarding the information required for your purchase transactions. It is recommended that you read their policies to understand how your personal information will be handled. Please note that we are not responsible for the privacy practices of third-party sites.
Please be aware that some providers may be located in a different jurisdiction than you or us. Therefore, if you choose to proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction(s) where that provider or its facilities are located. Once you leave our website or are redirected to a third-party website or application, this Privacy Policy and our website’s Terms of Service will no longer apply.
SECTION 7 – Security
We take reasonable measures and follow industry best practices to protect your personal information from inappropriate access, loss, misuse, disclosure, alteration, or destruction. If you provide us with your card information, we encrypt it using SSL technology and store it with encryption.
Please note that while we take reasonable measures to ensure the security and integrity of information submitted to this site, we cannot be held liable for any loss or damage resulting from the intentional or accidental release of information by an employee of the website owner or a third party.
SECTION 8 – Cookies
Our website uses cookies, which are small files that are placed on your hard drive to keep a record of your interaction with the site. We use cookies to tailor advertising and other services to your preferences and to compile anonymized statistics on the use of our services. Please note that cookies cannot be used to personally identify you.
SECTION 9 – Age Requirements
By using this website, you confirm that you are 18 years old or above, and that you have the legal capacity to enter into a binding agreement. If you are under 18 or lack legal capacity, you may only use this site with the supervision and consent of your parent or legal guardian. By supervising you and consenting to your use of the site, your parent or legal guardian agrees to these Terms and Conditions and assumes responsibility for you and your compliance with them.
We take children’s privacy and safety seriously on this website. However, it is ultimately the responsibility of parents and caregivers to ensure that children are not exposed to inappropriate content or conduct.
SECTION 10 – Changes to this Privacy Policy
We reserve the right to revise this privacy policy at any time, so please check it regularly. Any changes or clarifications will be effective immediately upon posting on the site. If we make significant changes to the policy, we will notify you of the update so that you are aware of what information we collect, how we use it, and when we may use or disclose it. In case our store is acquired or merged with another company, your personal information may be transferred to the new owners so that we can continue to serve you.
Questions and Contact Information
If you want to access, correct, modify, or delete your personal information, file a complaint, or obtain more information, please contact our Privacy Compliance Officer at contact@omysia.co.za.
If you have any questions about our Privacy Policy, please contact our Customer Service at contact@omysia.co.za
CloseAllo Deal VIP Club Terms & Conditions
Welcome to the Allo Deal VIP Club, where you can enjoy exclusive benefits as a member! Please take a moment to review and familiarize yourself with the terms and conditions that govern the Allo Deal VIP Club membership. By signing up for the Allo Deal VIP Club, you agree to abide by these terms, conditions, limitations, and requirements.
As a member, you have access to the allodeal.co.za website and all its features, subject to these Terms and other applicable terms on the website, which are incorporated into these Terms. It is important to note that these Terms govern the rights and obligations of both Cheluno Limited and you as an Allo Deal VIP Club member.
We want you to have the best experience possible as an Allo Deal VIP Club member, which is why we ask that you read through these Terms and familiarize yourself with them. If you have any questions or concerns, our customer service team is available to assist you
Membership Cancellation
The Allo Deal VIP Club offers exclusive benefits and perks to its members, but we understand that circumstances may change, and you may need to cancel your membership. As a new member, you have the opportunity to try out the VIP Club for three days before your subscription begins. During this trial period, you can cancel your membership at any time without incurring any charges.
However, if you choose to continue with the membership, you will be charged and your subscription will begin. In the event that you need to cancel your membership after the trial period has ended, you can do so by accessing Your Account and adjusting your membership settings. It is important to keep in mind that the current month’s subscription fee will not be refunded if you cancel after being charged. Nevertheless, your membership will be terminated, and you will not be charged for the following month.
Free Shipping Benefits
As a member of the Allo Deal VIP Club, you can take advantage of a variety of exclusive benefits, including the free shipping benefit. When you join the club, you become eligible for free shipping on your orders.
Other Benefits
In addition to free shipping, Allo Deal VIP Club members also enjoy other exclusive benefits :
These additional benefits are just some of the many advantages of being an Allo Deal VIP Club member.
Limitations
Fees and Renewal
The Allo Deal VIP Club charges a membership fee of 754.10 ZAR, which is subject to change for different membership terms that may be offered periodically. Please note that the membership fee is non-refundable, except as explicitly stated in the Terms and Conditions.
Agreement Changes
We reserve the right to change any aspect of Allo Deal VIP Club membership, these Terms, allodeal.co.za’s Conditions of Use and Privacy Notice, or any other related policies or agreements, at our discretion and without notice to you. If any change to these terms is found to be invalid, void, or unenforceable, that change is separable and does not affect the validity and enforceability of any remaining changes or conditions. Your continued membership after we change these terms constitutes your acceptance of the changes. However, if you do not agree to any changes, you must cancel your membership.
Termination
We may terminate your Allo Deal VIP Club membership at our discretion and without notice. If we do so, we will provide a prorated refund based on the number of full days remaining in your membership. However, we will not provide any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of the Allo Deal VIP Club membership, or is harmful to our interests or another user. Our failure to insist upon or enforce strict compliance with these Terms will not constitute a waiver of any of our rights.
Disputes
In the event of any disputes arising from or related to these Terms or Allo Deal VIP Club membership, you consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa, regardless of the monetary amount involved in the dispute.
CloseYou can contact us at any time by phone (cost of a local call) at +27 21 300 2850
Monday to Friday from 9:30am to 6:30pm and Saturday from 9:30am to 1:30pm
or via our contact email support@omysia.co.za. We are available by email and on facebook chat 24 hours a day
Coming from different backgrounds and driven by various passions, our team has bonded through a common love of ecommerce. After noticing that the prices charged by the big brands were often excessive, we felt like offering a real alternative.
And if low prices are our main argument, it’s because we want to offer a wide choice to everyone, even to the most modest budgets. We obviously want you to be able to treat yourself… but also to please and make happy the people you love.
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